Frequently Asked Questions

What services do you provide? Rover Heights Pet Care Services offers pet sitting, dog walking, dog boarding, dog training using positive reinforcement, and pet taxi services by trained, animal loving professionals. All of our services can be found on our Services page.


Where are you located? We are located in the heart of Central Tampa. Our coverage area includes the neighborhoods in and around Seminole Heights, Tampa Heights, Ybor, Channelside, Downtown, & Davis Island. There is an additional fee +$5 for those who pet care is needed in any of the skyscraper condominiums around town.  


What are your hours of operation? Our regular weekly walks are open Monday through Friday, 9-5pm. After hours and weekend pet visits are reserved always available upon request. We schedule our consultations and puppy evaluation appointments in the evenings and on weekend days. 

Our weekly walks are typically Monday through Friday, 9-5pm. After hours and weekend pet visits are always available upon request.  

Is my pet care provider insured, background checked, and social media vetted?  
Yes to all three. Rover Heights Pet Services is insured by Pet Sitters Associates. All staff members are background checked and social media vetted. We are professionaldog walkers and pet sitters.

Are all Rover Heights Staff okay to walk my dog(s)? All of our staff goes through a detailed orientation and several walks prior to being assigned to a pet. This ensures everyone is comfortable, this is especially beneficial for the pets. Earning your pet's trust and caring for pets is our top priority.


How do you conduct dog training? Jenny and Gina practice and study the latest dog training socialization techniques and uses positive reinforcement and are members with the APDT. 


Do you offer any services while pet sitting? Yes. Under our care, we give your pet fresh water, change the litter, administer medication in pill form, check your mail, water your plants. We also use a journal and take pictures at no additional cost.

What about keys and security?
 In some cases 2-sets of keys made for the initial services. During pet care services all of the keys are kept in a secure lockbox or combination safe, and in a secure location. All of your personal information is respected and kept confidential to ensure your privacy and safety.

What if I need the keys back? 
Although many of our clients choose to leave a key under Rover Heights care, for future pet care services when you need the keys back after services are rendered, we will be happy return them to you at your choosing. 


Do you take vacations? Yes, we do take vacations from time to time. For our regular clients, you will be notified 2-4 weeks in advance for short vacations. You will be notified 4-6 weeks in advance for longer vacations. If pet care services are needed during these times, a reliable and qualified pet professional will be made available to provide the same quality care, in our stead. 

What if I have a lot of pets? We love large pet families and foster pets. Our pet visits fee included 1-3 pets depending on their size and species. If a family has a household a variety of medium and large dog breeds or more than three pets, there is a $5 fee is tacked on, to each service request.  

For household (families) of multiple cats, birds or other animals, the same 2-3 pets per household still may apply and is determined cases by case.

What if my pet has fearful or aggressive tendencies? Depending on the nature and level of these tendencies, it is your duty to provide as much information about your pet, prior to signing up.

 

What if I have more questions? If you need more information or have concerns, we will gladly set up a free consultation by reaching out by phone, Jenny 813.486.6898. We can go over all the details of our service and policy information with you. You can also contact us on our Connect page.


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Family Style Pet Care

Rover Heights Pet Care Services in Tampa FL - Pet Sitting, Dog Walking, Dog Training, Dog Boarding, and Pet Taxi by Professionals
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